Omotayo Opeyemi Angela | Customer Service & Sales Professional

Professional Summary

A highly motivated and results-driven professional with experience in customer service, sales, and administrative support. Skilled in developing strategies to improve efficiency, drive business growth, and enhance customer satisfaction. Possesses strong communication and interpersonal abilities, with proven experience leading teams, managing clients, and maintaining accurate records.

Core Skills

Customer Service & Sales

Customer Service & Relationship Management
Sales & Marketing Support
Team Leadership & Coordination
Client Acquisition & Retention

Administrative & Technical

Virtual Assistance & Administrative Support
Data Entry & QuickBooks Proficiency
Microsoft Office Suite
Creative Design (Mobile & Desktop Apps)

Business & Management

Sales Strategy Development
Market Expansion
Team Performance Monitoring
Quality Assurance

Professional Experience

United Cross Africa (Import & Export)

May 2025 – Present

Sales Representative (Team Lead)

Lead a team of sales representatives to meet daily sales targets
Maintain sales records and reconciliation using QuickBooks
Develop strategies for market expansion and new client acquisition
Conduct product introduction and supermarket visitations
Monitor daily team activities to ensure efficiency and goal alignment

Virtual Assistant (Freelancing / Firm for Bidders)

2023 – 2024

Virtual Assistant

Supported international clients by sourcing and securing job bids
Maintained accurate and confidential records of client projects
Assisted in managing online communications and documentation

Beach Town Supermarket

2020 – 2022

Customer Service Representative

Responded to customer inquiries via phone, chat, and in-person
Provided accurate product information and recommendations
Resolved customer complaints and documented feedback for improvement

Beloxi Group (Biscuit Company)

2018 – 2020

Product Excellence Assistant

Collaborated with the Product Excellence Team (PET) to ensure packaging quality
Reported production challenges to the machine engineer for resolution
Ensured product sealing and packaging met company standards

Zippy's Place Mini Supermarket & Stores

2017 – 2018

Sales Representative

Managed daily sales transactions and maintained accurate records
Ensured attractive and well-organized product displays
Welcomed customers, answered queries, and assisted with purchases

Education & Certifications

College of Health Technology, Lagos State

National Diploma in Public Health Technology

2022 – 2024

Edu Agbara Community Senior High School

2014 – 2017

Certifications

Basic Life Support (CPR, AED & Bleeding Control)

Nigeria Red Cross Society (March 2024)

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Location

Based in Lagos, Nigeria. Open to opportunities worldwide

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