Hafsat Lawal Muhammad | Social Work Professional

Professional Summary

Compassionate and dedicated social work professional committed to building strong, supportive relationships with clients, colleagues and community partners. Highly skilled communicator with proven strengths in crisis intervention, conflict resolution and advocacy. Experienced in coordinating resources, managing caseloads and developing effective care plans to support diverse populations.

Professional Skills

Client Support

Crisis Intervention
Conflict Resolution
Cultural Competence
Advocacy
Case Management

Administrative

Administrative Support
Time Management
Organization
Filing & Documentation
Correspondence

Interpersonal

Communication
Teamwork
Problem Solving
Detail Orientation
Mentorship

Professional Experience

Elizabeth Fry Society of Alberta

Edmonton, Alberta

Support Worker

Communicate effectively with residents, staff and external partners
Participate in regular staff meetings and training sessions
Provide clear and timely documentation of incidents, activities and resident progress
Demonstrate cultural competence and sensitivity to diverse backgrounds and experiences
Foster inclusive and respectful environments for all residents
Connect residents with community resources including legal assistance, job training, educational programs and healthcare
Maintain accurate and confidential records of resident interactions and progress
Oversee daily operations including meal distribution, chores and routine activities
Ensure cleanliness and orderliness of common areas
Maintain a secure and safe environment within the shelter
Monitor access to the facility and enforce security protocols
Collaborate with security personnel to address safety concerns
Respond to crisis situations with sensitivity and professionalism

Catholic Social Service

Edmonton, Alberta

Volunteer Mentor - Immigration and Settlement Service

Act as a mentor to newcomers
Help newcomers learn and practice English
Teach navigation of public transit systems
Educate about community, social and cultural services
Provide language facilitation and companionship
Accompany newcomers to various appointments and community events

Education & Certifications

Some College (No Degree)

Academy of Learning College, Edmonton, AB

Expected: 09/2024

High School Diploma

Hope College

06/2012

WHMIS Certification

Workplace Hazardous Material Information System

First Aid with CPR/AED

Certified in emergency response

Customer Service Training

Professional client service skills

Domestic Abuse Awareness

Specialized training in abuse prevention

Volunteer Activities

Immigration & Settlement

Catholic Social Service

Alanoo Club

Community Volunteer

City of Edmonton

Municipal Volunteer